30-Day Money-Back Guarantee & Refund Policy

The 30-calendar-day period starts on the date Paystack confirms your first successful Pinglo subscription payment. It does not start when you create an account, receive an email confirmation, or begin using Pinglo. The request must be submitted before the 30-day window expires.

The guarantee applies once per account to its first successful Pinglo subscription payment, including an eligible monthly or yearly subscription payment. It does not apply to renewal payments, prorated upgrade charges, add-ons, or later purchases. Refunds are initiated in KES, the currency Pinglo bills in. If a payment needs manual review or the in-product request is unavailable, contact Pinglo support during the same 30-day window.

Failed payments, payments already refunded, and payments with a pending refund request cannot be submitted again through the automated request.

1. Sign in using an account owner or admin login.
2. Open Settings → Subscription and choose the refund request button while it is available.
3. Pinglo will submit the request to Paystack. For a card subscription, Pinglo also asks Paystack to stop future automatic renewals.
4. Follow the status shown in Subscription. If the request button is unavailable or the status needs attention, email pinglosupport@gmail.com with the account email and payment reference.

The automated request is for the full first subscription payment; it does not offer partial refunds through this guarantee.

Pinglo submits an eligible request to Paystack promptly. Paystack and the payment processor determine when the refund is completed. After Paystack marks a refund as processed, it may take up to 10 business days for funds to appear, depending on the bank or payment method. A request may remain pending or require additional information. We will show the status received from Paystack; if it needs attention, contact Pinglo support so we can help resolve it.

See Paystack’s refund processing documentation for its status definitions and timing.

The guarantee refunds the eligible Pinglo subscription payment. It does not refund charges billed separately by Meta/WhatsApp, AI providers, telecoms, banks, or other third parties. Those charges are governed by the relevant provider’s terms and must be raised with that provider. Paystack processing fees incurred by Pinglo are not an additional customer refund deduction: the customer-facing eligible refund is for the full Pinglo subscription amount paid.

Once Paystack confirms the refund as processed, Pinglo marks the subscription as expired and cancels billing access. The paid workspace becomes unavailable, including sending and other paid features. The refund does not automatically delete workspace data or the login. To request a data export or account deletion, follow the data export and account deletion procedure.

A refund does not reverse third-party charges, message deliveries, or obligations to comply with WhatsApp policies. If a refund fails or needs attention, support will work with you on the payment status and account access.